Delivery & shipping

Delivery of purchase via our online shop

Work will take up to fourteen days but we always endeavour to do it faster than this. If we are unable to ship within fourteen days we will email you with an estimated despatch date and offering you the option to cancel your order. If you would like an express service please contact us first on info@byardart.co.uk and we will do our very best to help.

Orders are despatched by our experienced courier company. We will contact you to arrange a convenient delivery time however UK orders can usually be delivered within 48 hours – often sooner. International orders will depend upon the final destination.

Given the precious nature of your order, the courier will need a signature from somebody at the delivery address.

For UK shipping and international shipping via courier your artwork will be carefully packaged in the gallery by one of our experienced staff. We endeavour to reuse and recycle packaging materials wherever possible.

For international specialist art shipping each item is individually packaged by a specialist international art shipper.

For international deliveries the cost includes insurance but does not include additional charges for local taxes, duty, customs charges or quarantine inspection fees.

Returns

We hope you’ll love anything you buy from Byard Art, but we understand that you may have second thoughts when your new artwork arrives.

If you are not happy with your purchase, you may return it with the receipt to Byard Art for a full refund (excluding shipping costs) providing the following condition are met:

  • You must contact us by email advising us of its return within 7 days of your order’s arrival with you – info@https://byardart.co.uk
  • Artwork must be returned in its original packing and undamaged (and unworn in the case of jewellery) to Byard Art.
  • It must be received back in the gallery within 10 days of the artwork’s arrival with you.
  • You must pay for shipping the work back to us and for insurance of the work during transit to us.

Provided the above conditions have been met, we will arrange for a full refund of the costs of the artwork to you. You will not be refunded the delivery or return costs and a refund will not be made until the work has been returned undamaged to us with your receipt of purchase. Payments will be made promptly on the return of any goods and in any event within a maximum of 30 days from the cancellation of the order.

The above conditions do not apply to earrings or to work made to order, which are not returnable.

Your statutory rights will not be affected.